DJI Care Refresh

DJI Care Refresh Service Coverage DJI Care Refresh is the service coverage for your device that ensures you two replacements of damaged equipment within a year, for a small additional fee. It covers damages resulting from collisions, as well as water contact and more. In case of damage, the equipment will be replaced with a new or equivalent unit. DJI Care Refresh can be activated within 30 days of the device's activation (initial setup). You also have the option to extend the coverage by purchasing an additional annual plan (up to two times, for a total of up to 3 years). Furthermore, the official manufacturer's warranty remains valid throughout the service period. DJI RS 3 Pro For DJI RS 3 Pro series devices, the cost of each replacement covered by DJI Care Refresh is 345 PLN.* *In case of direct submission to the manufacturer, the replacement cost may vary based on the current exchange rate. Extended Warranty Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, and DJI Action 2 can also receive additional benefits. If you don't use the replacement option during the Care Refresh service period, you'll receive an extended warranty for an additional year as a reward. Activating DJI Care Refresh 1. Activate the code at: https://support.dji.com/care/active.2. During the activation process, provide the Care Refresh code, the serial number of the device (located on the product itself), and the activating person's details (name, email address).3. DJI Care Refresh service will be activated and automatically assigned to the appropriate region. You'll receive confirmation of DJI Care Refresh activation via email. Your equipment is now covered! In Case of an Accident 1. The user reports the issue and sends the equipment to the German DJI service with a note indicating the DJI Care Refresh coverage.2. The user receives a repair estimate and decides whether to proceed with the repair/replacement at their expense or through DJI Care Refresh.3. If the user chooses DJI Care Refresh, they pay the replacement fee and receive a different unit.4. The replaced product is promptly delivered to the user with free shipping. Exclusions from DJI Care Refresh Coverage 1) Lost or partially lost equipment.2) Stolen or abandoned products.3) Additional accessories.4) Intentional product loss.5) Cosmetic damages that don't affect product functionality.6) Direct or indirect damages caused by acts of God.7) Damages occurring after the DJI Care Refresh coverage period.8) Additional upgrade-related charges or performance improvements.9) Damages resulting from unauthorized modifications not compliant with user manual instructions, or using incompatible batteries and chargers.10) Damages caused by using unauthorized accessories, batteries, or software. Option to Extend Coverage* Users also have the option to extend coverage for up to 3 years. To do so, simply purchase an additional annual plan. If you have a yearly DJI Care Refresh plan, you can extend coverage twice by purchasing two additional annual plans: yearly plan + yearly plan + yearly plan. If you have a 2-year plan, you can extend coverage once by purchasing one additional annual plan: 2-year plan + yearly plan. Note: Extending coverage by purchasing an additional 2-year plan is not possible. To be eligible for coverage extension, certain conditions must be met: Purchase DJI Care Refresh service in one of the following variants: DJI Care Refresh yearly plan / DJI Care Refresh 2-year plan / DJI Care Refresh yearly plan and DJI Care Refresh + / DJI Care Refresh yearly plan and additional yearly plan (renewal). The validity period of the purchased DJI Care Refresh service has not expired or expired within 15 days.

Service protection with DJI Care Refresh DJI Care Refresh is a service protection for your drone that will provide you, for a small additional fee, with three replacements of damaged equipment over a two-year period, covering damage caused by, among other things, collisions or product contact with water. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone or at a later date after sending verification video to DJI.   DJI Mavic 3 Pro For the DJI Mavic 3 Pro series drones, the cost of the first replacement under DJI Care Refresh is 1019 PLN. The cost of the second replacement is 1279 PLN. While the cost of the third replacement is 1399 PLN. The cost of the Flyaway service is 4499 PLN*. *For those reporting directly to the manufacturer, the exchange amount is subject to change depending on the current exchange rate.   How to activate DJI Care Refresh 1. The code must be activated at: https://support.dji.com/care/active.2. During the activation process you will need to enter the content of the Care Refresh code, the serial number of your device (this can be found directly on the product) and the details of the person activating the Package (name, email address).3. The Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of the activation of DJI Care Refresh by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the status of your device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload.   When an accident occurs The procedure for dealing with an accident is trivial. All you need to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you've received a repair quote, you can choose whether you go for it or prefer to take advantage of a replacement through the Care Service. When you choose the second option, you only need to pay the appropriate fee - you will receive your replaced device as a priority, and if you are in the same region where you purchased DJI Care Refresh service, shipping will be paid for by the manufacturer!   1. The user reports the fault and sends the drone to DJI's German service centre with a note that it has DJI Care Refresh.2. The user receives a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3. Once DJI Care Refresh is selected, the user pays the replacement fee and receives another unit or new replacement parts i.e. gimbal, camera, propellers.4. The replacement product is shipped to the user on a priority basis with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone against, among other things, falls, drowning, collisions or accidents caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by the operator's fault. User error. Signal interference. Collision. Drowning (A condition of this protection is that the wrecked drone is delivered to the manufacturer's service centre). Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by force majeure.8) Defects occurring outside the validity period of the DJI Care Refresh.9) Additional charges for upgrading the model, improving its performance.10) Defects resulting from modifications which are not in accordance with the recommendations in the user manual or from the use of incompatible batteries and chargers.11) Defects resulting from the use of unauthorised accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your device that will provide you, for a small additional fee, four replacements of damaged equipment over a two-year period. It covers damage caused by collisions or product contact with water, among other things. Damaged hardware will then be replaced with new or equivalent new hardware. DJI Care Refresh can be activated one time up to 30 days after activation (first launch) of the device. It is also possible to extend the protection for another year (3 years in total) - just purchase an additional annual plan. What's more, the official manufacturer's warranty applies during the validity period of the service. DJI RS 3 For devices in the DJI RS 3 series, the cost of each replacement under DJI Care Refresh is PLN 289.**For direct notification to the manufacturer, the replacement amount is subject to change depending on the current exchange rate. Extended Warranty Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service once during the validity period, you will receive a warranty extension for an additional year as a reward. How to activate DJI Care Refresh 1 Activate the code at: https://support.dji.com/care/active.2.During the activation process, you need to provide the Care Refresh code, the serial number of the device (found directly on the product) and the details of the person activating the Package (name, email address).3. the DJI Care Refresh service will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your equipment is now safe! When an accident happens 1. The user reports the malfunction and sends the equipment to DJI's German service center with a note that he has purchased DJI Care Refresh service.2.The user gets a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or through DJI Care Refresh.3. After selecting DJI Care Refresh, the user pays the replacement fee and receives another unit.4 The replaced product is delivered to the user on priority with free shipping. DJI Care Refresh does not cover 1) Lost or partially lost equipment.2) Stolen or abandoned product.3) Additional accessorie.4) Intentional loss of the product.5) Damage to the housing that does not affect the operation of the product.6) Direct or indirect damage caused by acts of God.7) Defects occurring outside the validity period of DJI Care Refresh.8) Additional charges related to upgrading the model, improving its performance.9) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.10) Defects resulting from the use of unauthorized accessories, batteries or software.

Service protection with DJI Care Refresh DJI Care Refresh is a service protection for your drone that will provide you, for a small additional fee, with two replacements of damaged equipment in one year, covering damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone or at a later date after sending verification video to DJI.   DJI Mini 3 For the DJI Mini 3 series drones, the cost of the first replacement under DJI Care Refresh is 289 PLN. The cost of the second replacement is 349 PLN. The cost of the Flyaway service is 1149 PLN*. *For those reporting directly to the manufacturer, the exchange amount is subject to change depending on the current exchange rate.   How to activate DJI Care Refresh 1. The code must be activated at: https://support.dji.com/care/active.2. During the activation process you will need to enter the content of the Care Refresh code, the serial number of your device (found directly on the product) and the details of the person activating the Package (name, email address).3 The Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of the activation of DJI Care Refresh by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the status of your device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload.   When an accident occurs The procedure for dealing with an accident is banally simple. All you need to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you've received a repair quote, you can choose whether you go for it or prefer to take advantage of a replacement through the Care Service. When you choose the second option, you only need to pay the appropriate fee - you will receive your replaced device as a priority, and if you are in the same region where you purchased DJI Care Refresh service, shipping will be paid for by the manufacturer! 1. The user reports the fault and sends the drone to DJI's German service centre with a note that it has DJI Care Refresh.2. The user receives a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3. Once DJI Care Refresh is selected, the user pays the replacement fee and receives another unit or new replacement parts i.e. gimbal, camera, propellers.4. The replacement product is shipped to the user on a priority basis with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone against, among other things, falls, drowning, collisions or accidents caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by the operator's fault. User error. Signal interference. Collision. Drowning (A condition of this protection is that the wrecked drone is delivered to the manufacturer's service centre). Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by force majeure.8) Defects occurring outside the validity period of the DJI Care Refresh.9) Additional charges for upgrading the model, improving its performance.10) Defects resulting from modifications which are not in accordance with the recommendations in the user manual or from the use of incompatible batteries and chargers.11) Defects resulting from the use of unauthorised accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is a service protection for DJI products that, for a small additional fee, offers two replacements of damaged equipment within one year, covering damage caused by impact or product contact with water, among other things. The damaged hardware will then be replaced with a new or equivalent new product. DJI Care Refresh can be activated one time up to 30 days after activation (first launch) of the device. For cameras, gimbals and stabilizers, the 30-day extension is not available.   DJI RS 3 Mini For DJI RS 3 Mini series gimbals, the cost of first replacement under DJI Care Refresh is 209 PLN. Second replacement cost is 249 PLN.* *When reporting directly to the manufacturer, the replacement amount may change depending on the current exchange rate.   How to activate DJI Care Refresh 1. Activate the code at: https://support.dji.com/care/active.2. During the activation process you need to enter the Care Refresh code, the serial number of your device (located directly on the product) and the data of the person activating the Package (name and e-mail address).3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation via email. Your equipment is now safe!   When an accident happens 1. The user reports the fault and sends the equipment to DJI's German service center with a note that it has DJI Care Refresh.2. The user receives a repair quote and, based on that, decides whether to have the repair/replacement done for a fee or through DJI Care Refresh.3. When you select DJI Care Refresh, you pay the replacement fee and receive another copy.4. Replacement product is shipped to you on priority with free shipping.   DJI Care Refresh does not cover 1) Missing or partially missing product.2) Stolen or abandoned product.3) Additional accessories.4) Intentional loss of product.5) Damage to the housing that does not affect the operation of the product.6) Direct or indirect damage caused by force majeure.7) Defects occurring outside of the DJI Care Refresh validity period. 8) Additional charges for model upgrades, performance improvements.9) Damage resulting from modifications that do not comply with the instructions in the user manual or from the use of incompatible batteries and chargers.10) Defects resulting from the use of unauthorized accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is a service protection for DJI products that, for a small additional fee, offers two replacements of damaged equipment within one year, covering damage caused by impact or product contact with water, among other things. The damaged hardware will then be replaced with a new or equivalent new product. DJI Care Refresh can be activated one time up to 30 days after activation (first launch) of the device. For cameras, gimbals and stabilizers, the 30-day extension is not available.   DJI RS 3 Pro For DJI RS 3 Pro series gimbals, the cost of first replacement under DJI Care Refresh is 439 PLN. Second replacement cost is 569 PLN.* *When reporting directly to the manufacturer, the replacement amount may change depending on the current exchange rate.   How to activate DJI Care Refresh 1. Activate the code at: https://support.dji.com/care/active.2. During the activation process you need to enter the Care Refresh code, the serial number of your device (located directly on the product) and the data of the person activating the Package (name and e-mail address).3. DJI Care Refresh will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation via email. Your equipment is now safe!   When an accident happens 1. The user reports the fault and sends the equipment to DJI's German service center with a note that it has DJI Care Refresh.2. The user receives a repair quote and, based on that, decides whether to have the repair/replacement done for a fee or through DJI Care Refresh.3. When you select DJI Care Refresh, you pay the replacement fee and receive another copy.4. Replacement product is shipped to you on priority with free shipping.   DJI Care Refresh does not cover 1) Missing or partially missing product.2) Stolen or abandoned product.3) Additional accessories.4) Intentional loss of product.5) Damage to the housing that does not affect the operation of the product.6) Direct or indirect damage caused by force majeure.7) Defects occurring outside of the DJI Care Refresh validity period. 8) Additional charges for model upgrades, performance improvements.9) Damage resulting from modifications that do not comply with the instructions in the user manual or from the use of incompatible batteries and chargers.10) Defects resulting from the use of unauthorized accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is a service protection for your drone that will provide you, for a small additional fee, with three replacements of damaged equipment over a two-year period, covering damage caused by, among other things, collisions or product contact with water. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone or at a later date after sending verification video to DJI.   DJI Mavic 3 Pro For the DJI Mavic 3 Pro series drones, the cost of the first replacement under DJI Care Refresh is 1019 PLN. The cost of the second replacement is 1279 PLN. While the cost of the third replacement is 1399 PLN. The cost of the Flyaway service is 4499 PLN*. *For those reporting directly to the manufacturer, the exchange amount is subject to change depending on the current exchange rate.   How to activate DJI Care Refresh 1. The code must be activated at: https://support.dji.com/care/active.2. During the activation process you will need to enter the content of the Care Refresh code, the serial number of your device (this can be found directly on the product) and the details of the person activating the Package (name, email address).3. The Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of the activation of DJI Care Refresh by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the status of your device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload.   When an accident occurs The procedure for dealing with an accident is trivial. All you need to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you've received a repair quote, you can choose whether you go for it or prefer to take advantage of a replacement through the Care Service. When you choose the second option, you only need to pay the appropriate fee - you will receive your replaced device as a priority, and if you are in the same region where you purchased DJI Care Refresh service, shipping will be paid for by the manufacturer!   1. The user reports the fault and sends the drone to DJI's German service centre with a note that it has DJI Care Refresh.2. The user receives a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3. Once DJI Care Refresh is selected, the user pays the replacement fee and receives another unit or new replacement parts i.e. gimbal, camera, propellers.4. The replacement product is shipped to the user on a priority basis with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone against, among other things, falls, drowning, collisions or accidents caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by the operator's fault. User error. Signal interference. Collision. Drowning (A condition of this protection is that the wrecked drone is delivered to the manufacturer's service centre). Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by force majeure.8) Defects occurring outside the validity period of the DJI Care Refresh.9) Additional charges for upgrading the model, improving its performance.10) Defects resulting from modifications which are not in accordance with the recommendations in the user manual or from the use of incompatible batteries and chargers.11) Defects resulting from the use of unauthorised accessories, batteries or software.    

Service Protection with DJI Care Refresh DJI Care Refresh is the service protection for your device that will provide you with four replacements of damaged equipment within two years for a small additional fee. It covers damages resulting from collisions or contact of the product with water, among other things. The damaged equipment will then be replaced with a new or equivalent unit. DJI Care Refresh can be activated only once within 30 days from the activation (first power-on) of the device. There is also an option to extend the coverage for an additional year (total of 3 years) – you just need to purchase an additional yearly plan. Furthermore, the official manufacturer's warranty is applicable during the service period. DJI RS 3 Mini For devices in the DJI RS 3 Mini series, the cost of each replacement under DJI Care Refresh is 209 PLN.* *In case of direct reporting to the manufacturer, the replacement amount may change depending on the current exchange rate. Extended Warranty Users of devices like DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, and DJI Action 2 can also receive additional benefits. If you don't use the replacement option during the Care Refresh service validity period, you will receive an extended warranty for an additional year as part of the reward. How to Activate DJI Care Refresh 1. The code should be activated at: https://support.dji.com/care/active. 2. During the activation process, provide the Care Refresh code, device serial number (located directly on the product), and the activating person's information (first and last name, email address). 3. The DJI Care Refresh service will be activated and automatically assigned to the appropriate region. Confirmation of DJI Care Refresh activation will be sent via email. Your equipment is already secure! In Case of an Accident 1. The user reports the malfunction and sends the equipment to the German DJI service with a note stating that DJI Care Refresh service has been purchased. 2. The user receives a repair estimate and based on that decides whether to proceed with the repair/replacement for a fee or through DJI Care Refresh. 3. After selecting the DJI Care Refresh option, the user pays the replacement fee and receives a different unit. 4. The replaced product will be prioritized for delivery to the user with free shipping. DJI Care Refresh Does Not Cover 1) Lost or partially lost equipment. 2) Stolen or abandoned products. 3) Additional accessories. 4) Intentional loss of the product. 5) Housing damages that do not affect the product's functionality. 6) Direct or indirect damages caused by force majeure. 7) Malfunctions occurring outside the DJI Care Refresh validity period. 8) Additional charges related to model enhancement or performance improvement. 9) Malfunctions resulting from modifications not in accordance with user manual recommendations or from using incompatible batteries and chargers. 10) Malfunctions resulting from the use of unauthorized accessories, batteries, or software.

Ochrona serwisowa z DJI Care RefreshDJI Care Refresh to ochrona serwisowa Twojego drona, która zapewni Ci, za niewielką dodatkową opłatą, cztery wymiany uszkodzonego sprzętu w ciągu dwóch lat. Obejmuje uszkodzenia powstałe między innymi w wyniku kolizji lub kontaktu produktu z wodą. Uszkodzony sprzęt zostanie wówczas wymieniony na nowy lub równoważny nowemu. Pakiet serwisowy można aktywować jednorazowo do 48 godzin od aktywacji (pierwszego uruchomienia) drona lub w późniejszym terminie po przesłaniu weryfikacyjnego materiału wideo do DJI. Istnieje również możliwość przedłużenia ochrony na kolejny rok (łącznie 3 lata) – wystarczy wykupić dodatkowy roczny plan. Co więcej, w okresie ważności usługi obowiązuje oficjalna gwarancja producenta.DJI Air 3Dla drona DJI Air 3 koszt każdej wymiany w ramach DJI Care Refresh wynosi 495 PLN. Koszt usługi Flyaway to 1795 PLN.**W przypadku zgłoszenia bezpośrednio u producenta, kwota wymiany może ulec zmianie w zależności od aktualnego kursu walut.Flyaway CoverageDJI Care Flyaway to dodatkowa usługa w planie serwisowym DJI Care Refresh, która pozwala na otrzymanie zupełnie nowego drona, jeśli poprzedni odleci z niewiadomych przyczyn i nie uda się go odzyskać. W przypadku nieintencjonalnego zagubienia drona wystarczy uiścić odpowiednią opłatę serwisową, aby otrzymać całkowicie nowy produkt. Usługa jest dostępna dla wszystkich użytkowników, którzy mają wykupioną ochronę DJI Care Refresh (dotyczy wybranych modeli dronów) – również dla tych osób, które wykupiły ją przed wprowadzeniem usługi Flyaway.• DJI Care Refresh (plan roczny) oferuje dwie wymiany i możliwość skorzystania z Flyaway Coverage jeden raz.• DJI Care Refresh (pakiet 2-letni) oferuje cztery wymiany i możliwość skorzystania z Flyaway Coverage dwa razy.Aktywacja Flyaway CoverageAby skorzystać z Flyaway Coverage, użytkownik musi powiązać swoje konto DJI oraz aparaturę sterującą z dronem za pomocą aplikacji DJI Fly. Jeśli nie zrobi tego przed ewentualną ucieczką urządzenia, nie będzie mógł skorzystać z usługi wymiany.Rozszerzona gwarancjaUżytkownicy urządzeń takich jak DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine oraz DJI Action 2 mogą też uzyskać dodatkowe benefity. Jeśli w okresie ważności usługi Care Refresh ani razu nie skorzystasz z możliwości wymiany, w ramach nagrody otrzymasz przedłużenie gwarancji na dodatkowy rok. Jak aktywować DJI Care Refresh1. Kod należy aktywować pod adresem: https://support.dji.com/care/active.2. W trakcie procesu aktywacji należy podać treść kodu Care Refresh, numer seryjny urządzenia (znajduje się on bezpośrednio na produkcie) oraz dane osoby aktywującej Pakiet (imię i nazwisko, adres e-mail).3. Pakiet Serwisowy zostanie aktywowany i automatycznie przypisany do odpowiedniego regionu. Potwierdzenie aktywacji DJI Care Refresh otrzymasz drogą mailową. Twój dron jest już bezpieczny!Istnieje również możliwość przypisania DJI Care Refresh do produktu po upłynięciu 48 godzin od jego aktywacji. W tym celu należy przesłać film weryfikacyjny, prezentujący stan urządzenia producentowi. Szczegółowe informacje oraz przykładowy materiał wideo dostępne są pod adresem: https://repair.dji.com/en/djicare/customerupload.Gdy zdarzy się wypadekProcedura postępowania w razie wypadku jest banalnie prosta. Wystarczy, że zgłosisz awarię i wyślesz uszkodzony sprzęt do serwisu gwarancyjnego DJI – nie zapomnij o adnotacji, że korzystasz z DJI Care Refresh. Po otrzymaniu wyceny naprawy możesz wybrać, czy się na nią decydujesz, czy wolisz skorzystać z wymiany w ramach Usługi Serwisowej. Kiedy wybierzesz drugą opcję, musisz tylko uiścić odpowiednią opłatę – wymienione urządzenie otrzymasz priorytetowo, a jeśli znajdujesz się w tym samym regionie, w którym została zakupiona usługa DJI Care Refresh, wysyłkę opłaci producent!1. Użytkownik zgłasza usterkę i wysyła drona do niemieckiego serwisu DJI z adnotacją, że posiada DJI Care Refresh.2. Użytkownik dostaje wycenę naprawy i na tej podstawie decyduje czy chce dokonać naprawy/wymiany odpłatnie bądź przez DJI Care Refresh.3. Po wybraniu opcji DJI Care Refresh użytkownik uiszcza opłatę za wymianę i dostaje inny egzemplarz bądź nowe części zamienne tzn. gimbala, kamerę, śmigła.4. Wymieniony produkt zostaje priorytetowo dostarczony do użytkownika z darmową wysyłką.Przypadki objęte DJI Care RefreshWykupując DJI Care Refresh, chronisz swojego drona między innymi przed upadkiem, utopieniem, kolizją czy wypadkiem spowodowanym zakłóceniem sygnału pracy sprzętu. DJI Care Refresh obejmuje również wypadki wywołane z winy operatora.Błąd użytkownika.Zakłócenie sygnału.Kolizja.Utopienie (Warunkiem skorzystania z ochrony jest dostarczenie wraku drona do centrum serwisowego producenta).Upadek.DJI Care Refresh nie obejmuje1) Zgubionego bądź częściowo zgubionego drona, gimbala lub akcesoriów.2) Kradzieży lub porzucenia produktu.3) Uszkodzeń spowodowanych lotem w niewłaściwych warunkach atmosferycznych.4) Nadajnika, akcesoriów dodatkowych.5) Rozmyślnej utraty drona.6) Uszkodzeń obudowy, które nie wpływają na działanie produktu.7) Bezpośrednich lub niebezpośrednich uszkodzeń spowodowanych działaniem sił wyższych.8) Usterek powstałych poza okresem ważności DJI Care Refresh.9) Dodatkowych opłat związanych z ulepszaniem modelu, poprawianiem jego osiągów.10) Usterek wynikających z przeprowadzania modyfikacji, które nie są zgodne z zaleceniami znajdującymi się w podręczniku użytkownika bądź z używania niekompatybilnych akumulatorów i ładowarki.11) Usterek wynikających z korzystania z nieautoryzowanych akcesoriów, akumulatorów bądź oprogramowania.Przedłużenie ochrony serwisowejMożesz przedłużyć swoją ochronę serwisową DJI Care Refresh do maksymalnie 3 lat. Jeśli chcesz to zrobić, wykup dodatkowy roczny plan.• W wypadku planu rocznego DJI Care Refresh możliwe jest przedłużenie ochrony 2 razy poprzez wykupienie 2 kolejnych planów rocznych: plan roczny + plan roczny + plan roczny.• W wypadku planu 2-letniego DJI Care Refresh możliwe jest przedłużenie ochrony tylko raz poprzez wykupienie jednego dodatkowego planu rocznego: plan 2-letni + plan roczny.Uwaga: nie ma możliwości przedłużenia ochrony poprzez zakup kolejnego planu 2-letniego.Aby przedłużyć ochronę, należy spełnić następujące warunki:• Zakup usługi DJI Care Refresh w jednym z następujących wariantów: plan roczny DJI Care Refresh / plan 2-letni DJI Care Refresh / plan roczny DJI Care Refresh i DJI Care Refresh + / plan roczny DJI Care Refresh oraz dodatkowy plan roczny (odnowienie).•Okres ważności zakupionej usługi DJI Care Refresh jeszcze nie upłynął lub upłynął w ciągu 15 dni.*Więcej na temat DJI Care Refresh znajdziesz w tym dokumencie.

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, with three replacements of damaged equipment over a two-year period, covering damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone, or at a later date after sending a verification video to DJI.   DJI Avata For Avata series drones, the cost of the first replacement under DJI Care Refresh is PLN 349. The cost of the second replacement is 379 PLN. The cost of the Flyaway service is PLN 1,349*. *When you apply directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate.   How to activate DJI Care Refresh 1 The code should be activated at: https://support.dji.com/care/active2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the data of the person activating the Package (name, email address).3. the Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at:https://repair.dji.com/en/djicare/customerupload.   When an accident happens The procedure for dealing with an accident is trivial. All you have to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it, or prefer to use the Service Service replacement. When you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid for by the manufacturer!   1 The user reports the defect and sends the drone to DJI's German service center with a note that it has DJI Care Refresh.2.The user gets a repair quote and, based on that, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3) After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.4. The replaced product is delivered to the user on priority with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by interference with your drone's signal. DJI Care Refresh also covers accidents caused by operator fault. User error. Signal interference. Collision. Drowning (The condition for coverage is that the wrecked drone is delivered to the manufacturer's service center). Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by acts of God.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, with two replacements of damaged equipment per year. It covers damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with new or equivalent new equipment. The service package can be activated once up to 48 hours after activating (first launch) the drone, or at a later date after sending a verification video to DJI. It is also possible to extend the protection - just buy an additional annual plan (up to two times - you gain up to 3 years in total). What's more, during the validity period of the service, the official manufacturer's warranty applies. DJI Mavic 3 For DJI Mavic 3 drone, the cost of each replacement under DJI Care Refresh is 759 PLN. The cost of Flyaway service is 3349 PLN*.*When reported directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate.  Flyaway Coverage DJI Care Flyaway is an additional service in the DJI Care Refresh service plan, which allows you to get a brand new drone if the previous one flies away for unknown reasons and cannot be recovered. If a drone is lost unintentionally, all you have to do is pay the appropriate service fee to receive a brand new product. The service is available to all users who have purchased DJI Care Refresh protection (applicable to selected drone models) - including those who purchased it before the Flyaway service was introduced.- DJI Care Refresh (annual plan) offers two replacements and the ability to use Flyaway Coverage once.- DJI Care Refresh (2-year package) offers four exchanges and the ability to use Flyaway Coverage twice.  Activating Flyaway Coverage To use Flyaway Coverage, users must link their DJI account and control camera to the drone using the DJI Fly app. If he doesn't do this before the device possibly flies away, he won't be able to take advantage of the replacement service.   Extended warranty Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you don't use the Care Refresh service once during its validity period, you will receive a warranty extension for an additional year as a reward.       How to activate DJI Care Refresh 1. activate the code at: https://support.dji.com/care/active.2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the data of the person activating the Package (name, email address).3. the Service Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe!It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload. When an accident happens The procedure for dealing with an accident is trivial. All you have to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it, or prefer to use the Service Service replacement. When you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid for by the manufacturer!1 The user reports the defect and sends the drone to DJI's German service center with a note that it has DJI Care Refresh.2.The user gets a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3) After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.4. the replaced product is delivered to the user on priority with free shipping. Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by equipment signal interference. DJI Care Refresh also covers accidents caused by operator fault.     User error.     Signal interference.     Collision.     Drowning (The condition for coverage is to bring the wrecked drone to the manufacturer's service center).     Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by acts of God.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, with two replacements of damaged equipment in one year, covering damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone, or at a later date after sending verification video to DJI.   DJI Mini 2 SE and DJI Mini 4K For the DJI Mini SE and DJI Mini 4K series drones, the cost of the first replacement under DJI Care Refresh is PLN 209. The cost of the second replacement is 249 PLN.     How to activate DJI Care Refresh 1. Activate the code at: https://support.dji.com/care/active. 2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the data of the person activating the Package (name, email address). 3. the Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at:https://repair.dji.com/en/djicare/customerupload.   When an accident happens The procedure for dealing with an accident is trivial. All you have to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it, or prefer to use the Service Service replacement. When you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid for by the manufacturer! 1 The user reports the defect and sends the drone to DJI's German service center with a note that it has DJI Care Refresh.2.The user gets a repair quote and, based on that, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3) After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.4. the replaced product is delivered to the user on priority with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by operator fault. User errorSignal interferenceCollisionDrowning (The condition for coverage is that the wrecked drone is delivered to the manufacturer's service center)Collapse   DJI Care Refresh does not include 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by acts of God.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, two replacements of damaged equipment per year. It covers damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with new or equivalent new equipment. The service package can be activated once up to 48 hours after activating (first launch) the drone, or at a later date after sending a verification video to DJI. It is also possible to extend the protection - just buy an additional annual plan (up to two times - you gain up to 3 years in total). What's more, the official manufacturer's warranty applies during the service period. DJI Mini 2 SE and DJI Mini 4K For the DJI Mini 2 SE and DJI Mini 4K, drone, the cost of each replacement under DJI Care Refresh is PLN 209.**When reported directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate. Flyaway Coverage DJI Care Flyaway is an additional service in the DJI Care Refresh service plan that allows you to get a brand new drone if your previous one flies away for unknown reasons and cannot be recovered. In case of unintentional loss of a drone, simply pay the appropriate service fee to receive a brand new product. The service is available to all users who have purchased DJI Care Refresh coverage (applies to select drone models) - including those who purchased it before the Flyaway service was introduced. - DJI Care Refresh (annual plan) offers two replacements and the ability to use Flyaway Coverage once. - DJI Care Refresh (2-year package) offers four replacements and the opportunity to use Flyaway Coverage twice. Activating Flyaway Coverage To use Flyaway Coverage, users must link their DJI account and control camera to the drone using the DJI Fly app. If he doesn't do this before the device possibly flies away, he won't be able to use the replacement service. Extended warranty Users of devices such as the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI Mini 4K, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service once during the validity period, you will receive a warranty extension for an additional year as part of your reward. How to activate DJI Care Refresh 1 Activate the code at: https://support.dji.com/care/active.2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (found directly on the product) and the details of the person activating the Package (name, email address).3. the Service Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe!It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload. When an accident happens The procedure for dealing with an accident is trivial. Just report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it or prefer to get a replacement through the Service. When you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid by the manufacturer!1. The user reports the defect and sends the drone to DJI's German service center with a note that it has DJI Care Refresh.2.The user gets a repair quote and, based on this, decides whether to repair/replace for a fee or by DJI Care Refresh.3. After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.4. The replaced product is delivered to the user on priority with free shipping. Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by equipment signal interference. DJI Care Refresh also covers accidents caused by operator fault. User error. Signal interference. Collision. Drowning (The condition for using the protection is to deliver the wrecked drone to the manufacturer's service center). Collapse. DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by force majeure.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, with two replacements of damaged equipment in one year, covering damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone, or at a later date after sending verification video to DJI.   DJI Mini 2 SE and DJI Mini 4K For the DJI Mini SE and DJI Mini 4K series drones, the cost of the first replacement under DJI Care Refresh is PLN 209. The cost of the second replacement is 249 PLN.     How to activate DJI Care Refresh 1. Activate the code at: https://support.dji.com/care/active. 2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the data of the person activating the Package (name, email address). 3. the Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at:https://repair.dji.com/en/djicare/customerupload.   When an accident happens The procedure for dealing with an accident is trivial. All you have to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it, or prefer to use the Service Service replacement. When you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid for by the manufacturer! 1 The user reports the defect and sends the drone to DJI's German service center with a note that it has DJI Care Refresh.2.The user gets a repair quote and, based on that, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3) After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.4. the replaced product is delivered to the user on priority with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by operator fault. User errorSignal interferenceCollisionDrowning (The condition for coverage is that the wrecked drone is delivered to the manufacturer's service center)Collapse   DJI Care Refresh does not include 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by acts of God.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.    

Comprehensive protection DJI Care Referesh is a comprehensive 24-month insurance offered by DJI on its new products, so you don't have to worry about the safety of your device while in use. In the event of damage, a new device or one in non-used condition awaits you for a small fee (PLN 209 for the first replacement, PLN 249 for the second replacement, PLN 319 for the third replacement, and PLN 769 for the Flyaway service). Feel like a VIP Users with DJI Care Refresh protection are prioritized, so waiting time for a replacement device is reduced to a minimum. What's more, users also have VIP privileges when contacting DJI Support, so all it takes is one phone call to get a quick answer to any question. How it works After purchasing the DJI Care Refresh card, the user goes to the DJI website and activates the insurance by entering the electronic code number and serial number of the product to which the coverage is to be assigned. The caveat is that activation must take place no later than 48 hours after product activation. When accidents happen 1. UThe user reports the defect and sends the model to DJI's German service center with a note that it has DJI Care Refresh.2. The user gets a repair quote and, based on that, decides whether to have the repair/replacement done for a fee or through DJI Care Refresh.3. After selecting DJI Care Refresh, the user pays a fee of PLN 209 for the first replacement, PLN 249 for the second replacement, PLN 319 for the third replacement or PLN 769 for the Flyaway service and gets a new product or one with no signs of use.4. The exchanged product is delivered to the user on priority with free shipping. Disclaimers DJI Care Refresh does not cover: 1) Lost or partially lost camera, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) Transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by acts of God.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10)Malfunctions resulting from carrying out modifications that do not comply with the recommendations found in the user's manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, two replacements of damaged equipment per year. It covers damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with new or equivalent new equipment. The service package can be activated once up to 48 hours after activating (first launch) the drone, or at a later date after sending a verification video to DJI. It is also possible to extend the protection - just buy an additional annual plan (up to two times - you gain up to 3 years in total). What's more, the official manufacturer's warranty applies during the service period. DJI Mini 3 For the DJI Mini 3 drone, the cost of each replacement under DJI Care Refresh is PLN 289. The cost of the Flyaway service is 1149 PLN.**When reported directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate. Flyaway Coverage DJI Care Flyaway is an additional service in the DJI Care Refresh service plan that allows you to get a brand new drone if your previous one flies away for unknown reasons and cannot be recovered. In case of unintentional loss of a drone, simply pay the appropriate service fee to receive a brand new product. The service is available to all users who have purchased DJI Care Refresh coverage (applies to select drone models) - including those who purchased it before the Flyaway service was introduced. - DJI Care Refresh (annual plan) offers two replacements and the ability to use Flyaway Coverage once. - DJI Care Refresh (2-year package) offers four replacements and the opportunity to use Flyaway Coverage twice. Activating Flyaway Coverage To use Flyaway Coverage, users must link their DJI account and control camera to the drone using the DJI Fly app. If he doesn't do this before the device possibly flies away, he won't be able to use the replacement service. Extended warranty Users of devices such as the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service once during the validity period, you will receive a warranty extension for an additional year as part of your reward. How to activate DJI Care Refresh 1 Activate the code at: https://support.dji.com/care/active.2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (found directly on the product) and the details of the person activating the Package (name, email address).3. the Service Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe!It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload. When an accident happens The procedure for dealing with an accident is trivial. Just report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it or prefer to get a replacement through the Service. When you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid by the manufacturer!1. The user reports the defect and sends the drone to DJI's German service center with a note that it has DJI Care Refresh.2.The user gets a repair quote and, based on this, decides whether to repair/replace for a fee or by DJI Care Refresh.3. After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.4. The replaced product is delivered to the user on priority with free shipping. Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by equipment signal interference. DJI Care Refresh also covers accidents caused by operator fault. User error. Signal interference. Collision. Drowning (The condition for using the protection is to deliver the wrecked drone to the manufacturer's service center). Collapse. DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by force majeure.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.

Service protection with DJI Care Refresh DJI Care Refresh is a service protection for your drone that will provide you, for a small additional fee, with three replacements of damaged equipment over a two-year period, covering damage caused by, among other things, collisions or product contact with water. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone or at a later date after sending verification video to DJI.   DJI Mini 3 For the DJI Mini 3 series drones, the cost of the first replacement under DJI Care Refresh is 289 PLN. The cost of the second replacement is 349 PLN. While the cost of the third replacement is 419 PLN. The cost of the Flyaway service is 1149 PLN*. *For those reporting directly to the manufacturer, the exchange amount is subject to change depending on the current exchange rate.   How to activate DJI Care Refresh 1. The code must be activated at: https://support.dji.com/care/active.2. During the activation process you will need to enter the content of the Care Refresh code, the serial number of your device (this can be found directly on the product) and the details of the person activating the Package (name, email address).3. The Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of the activation of DJI Care Refresh by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the status of your device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload.   When an accident occurs The procedure for dealing with an accident is trivial. All you need to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you've received a repair quote, you can choose whether you go for it or prefer to take advantage of a replacement through the Care Service. When you choose the second option, you only need to pay the appropriate fee - you will receive your replaced device as a priority, and if you are in the same region where you purchased DJI Care Refresh service, shipping will be paid for by the manufacturer!   1. The user reports the fault and sends the drone to DJI's German service centre with a note that it has DJI Care Refresh.2. The user receives a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3. Once DJI Care Refresh is selected, the user pays the replacement fee and receives another unit or new replacement parts i.e. gimbal, camera, propellers.4. The replacement product is shipped to the user on a priority basis with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone against, among other things, falls, drowning, collisions or accidents caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by the operator's fault. User error. Signal interference. Collision. Drowning (A condition of this protection is that the wrecked drone is delivered to the manufacturer's service centre). Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by force majeure.8) Defects occurring outside the validity period of the DJI Care Refresh.9) Additional charges for upgrading the model, improving its performance.10) Defects resulting from modifications which are not in accordance with the recommendations in the user manual or from the use of incompatible batteries and chargers.11) Defects resulting from the use of unauthorised accessories, batteries or software.    

Service protection with DJI Care Refresh DJI Care Refresh is a service protection for your drone that will provide you, for a small additional fee, with three replacements of damaged equipment over a two-year period, covering damage caused by, among other things, collisions or product contact with water. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone or at a later date after sending verification video to DJI.   DJI Mini 3 For the DJI Mini 3 series drones, the cost of the first replacement under DJI Care Refresh is 289 PLN. The cost of the second replacement is 349 PLN. While the cost of the third replacement is 419 PLN. The cost of the Flyaway service is 1149 PLN*. *For those reporting directly to the manufacturer, the exchange amount is subject to change depending on the current exchange rate.   How to activate DJI Care Refresh 1. The code must be activated at: https://support.dji.com/care/active.2. During the activation process you will need to enter the content of the Care Refresh code, the serial number of your device (this can be found directly on the product) and the details of the person activating the Package (name, email address).3. The Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of the activation of DJI Care Refresh by email. Your drone is now safe! It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the status of your device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload.   When an accident occurs The procedure for dealing with an accident is trivial. All you need to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you've received a repair quote, you can choose whether you go for it or prefer to take advantage of a replacement through the Care Service. When you choose the second option, you only need to pay the appropriate fee - you will receive your replaced device as a priority, and if you are in the same region where you purchased DJI Care Refresh service, shipping will be paid for by the manufacturer!   1. The user reports the fault and sends the drone to DJI's German service centre with a note that it has DJI Care Refresh.2. The user receives a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3. Once DJI Care Refresh is selected, the user pays the replacement fee and receives another unit or new replacement parts i.e. gimbal, camera, propellers.4. The replacement product is shipped to the user on a priority basis with free shipping.   Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone against, among other things, falls, drowning, collisions or accidents caused by interference with the drone's signal. DJI Care Refresh also covers accidents caused by the operator's fault. User error. Signal interference. Collision. Drowning (A condition of this protection is that the wrecked drone is delivered to the manufacturer's service centre). Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by force majeure.8) Defects occurring outside the validity period of the DJI Care Refresh.9) Additional charges for upgrading the model, improving its performance.10) Defects resulting from modifications which are not in accordance with the recommendations in the user manual or from the use of incompatible batteries and chargers.11) Defects resulting from the use of unauthorised accessories, batteries or software.    

Servicebescherming met DJI Care Refresh DJI Care Refresh is een servicepakket voor uw drone dat u, tegen een kleine meerprijs, recht geeft op vier vervangingen van beschadigde apparatuur binnen twee jaar. Dit omvat onder andere schade als gevolg van een botsing of contact van het product met water. De beschadigde apparatuur wordt dan vervangen door een nieuw of gelijkwaardig exemplaar. Het servicepakket kan eenmalig worden geactiveerd tot 48 uur na de activering (eerste opstart) van de drone of op een later tijdstip na het indienen van verificatiemateriaal bij DJI. Het is ook mogelijk om de dekking met nog een jaar te verlengen (in totaal 3 jaar) – hiervoor volstaat het om een extra jaarabonnement aan te schaffen. Bovendien geldt tijdens de looptijd van de service de officiële fabrieksgarantie. DJI Mini 3 Pro Voor de DJI Mini 3 Pro bedragen de kosten per vervanging in het kader van DJI Care Refresh 375 PLN. De kosten voor de Flyaway-service bedragen 1275 PLN.* *Bij een claim die rechtstreeks bij de fabrikant wordt ingediend, kan het vergoedingsbedrag variëren afhankelijk van de actuele wisselkoers. Flyaway-dekking DJI Care Flyaway is een aanvullende dienst binnen het DJI Care Refresh-serviceplan, waarmee u een gloednieuwe drone ontvangt als uw vorige drone om onbekende redenen is weggevlogen en niet kan worden teruggevonden. Bij onopzettelijk verlies van de drone volstaat het om de betreffende servicekosten te betalen om een volledig nieuw product te ontvangen. De dienst is beschikbaar voor alle gebruikers die een DJI Care Refresh-dekking hebben afgesloten (geldt voor geselecteerde dronemodellen) – ook voor degenen die deze dekking hebben afgesloten vóór de introductie van de Flyaway-dienst. • DJI Care Refresh (jaarabonnement) biedt twee vervangingen en de mogelijkheid om één keer gebruik te maken van Flyaway Coverage. • DJI Care Refresh (tweejarig pakket) biedt vier vervangingen en de mogelijkheid om twee keer gebruik te maken van Flyaway Coverage. Flyaway Coverage activeren Om gebruik te kunnen maken van Flyaway Coverage moet de gebruiker zijn DJI-account en de besturingsapparatuur via de DJI Fly-app aan de drone koppelen. Als hij dit niet doet voordat het apparaat eventueel wegvliegt, kan hij geen gebruik maken van de vervangingsservice. Uitgebreide garantie Gebruikers van apparaten zoals de DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine en DJI Action 2 kunnen ook profiteren van extra voordelen. Als je tijdens de geldigheidsduur van de Care Refresh-service geen enkele keer gebruikmaakt van de omruilmogelijkheid, ontvang je als beloning een verlenging van de garantie met een extra jaar. Hoe activeer je DJI Care Refresh 1. Activeer de code op: https://support.dji.com/care/active. 2. Tijdens het activeringsproces moet je de Care Refresh-code, het serienummer van het apparaat (dit staat direct op het product vermeld) en de gegevens van de persoon die het pakket activeert (voor- en achternaam, e-mailadres) opgeven. 3. Het servicepakket wordt geactiveerd en automatisch toegewezen aan de juiste regio. Je ontvangt per e-mail een bevestiging van de activering van DJI Care Refresh. Je drone is nu beschermd! Het is ook mogelijk om DJI Care Refresh aan het product toe te wijzen tot 48 uur na de activering. Hiervoor moet u een verificatievideo, waarin de staat van het apparaat te zien is, naar de fabrikant sturen. Gedetailleerde informatie en een voorbeeldvideo zijn beschikbaar op: https://repair.dji.com/en/djicare/customerupload. Als er een ongeluk gebeurt De procedure bij een ongeval is heel eenvoudig. Je hoeft alleen maar de storing te melden en de beschadigde apparatuur naar de DJI-garantieservice te sturen – vergeet niet te vermelden dat je gebruikmaakt van DJI Care Refresh. Nadat je een reparatieofferte hebt ontvangen, kun je kiezen of je akkoord gaat met de reparatie of dat je liever gebruikmaakt van de vervangingsservice. Als je voor de tweede optie kiest, hoef je alleen de bijbehorende kosten te betalen – je ontvangt het vervangende apparaat met voorrang, en als je je in dezelfde regio bevindt waar de DJI Care Refresh-service is aangeschaft, betaalt de fabrikant de verzendkosten! 1. De gebruiker meldt het defect en stuurt de drone naar het Duitse DJI-servicecentrum met de vermelding dat hij/zij DJI Care Refresh heeft. 2. De gebruiker ontvangt een reparatieofferte en beslist op basis daarvan of hij de reparatie/vervanging tegen betaling wil laten uitvoeren of via DJI Care Refresh. 3. Na keuze voor de optie DJI Care Refresh betaalt de gebruiker de vergoeding voor de vervanging en ontvangt hij een ander exemplaar of nieuwe reserveonderdelen, d.w.z. een gimbal, camera of propellers. 4. Het vervangen product wordt met voorrang en gratis verzending aan de gebruiker geleverd. Gevallen die onder DJI Care Refresh vallen Door DJI Care Refresh af te sluiten, bescherm je je drone onder andere tegen vallen, onderdompeling, botsingen of ongevallen als gevolg van signaalstoringen. DJI Care Refresh dekt ook ongevallen die door toedoen van de gebruiker zijn veroorzaakt. Fout van de gebruiker. Signaalstoring. Botsing. Verdrinking (Voorwaarde voor het aanspraken van de dekking is dat het wrak van de drone bij het servicecentrum van de fabrikant wordt ingeleverd). Vallen. DJI Care Refresh dekt niet 1) Een verloren of gedeeltelijk verloren drone, gimbal of accessoires. 2) Diefstal of achterlating van het product. 3) Schade veroorzaakt door vliegen onder ongeschikte weersomstandigheden. 4) De zender en extra accessoires. 5) Opzettelijk verlies van de drone. 6) Schade aan de behuizing die geen invloed heeft op de werking van het product. 7) Directe of indirecte schade veroorzaakt door overmacht. 8) Storingen die zich buiten de geldigheidsduur van DJI Care Refresh voordoen. 9) Extra kosten in verband met het upgraden van het model of het verbeteren van de prestaties. 10) Defecten die het gevolg zijn van aanpassingen die niet in overeenstemming zijn met de aanbevelingen in de gebruikershandleiding, of van het gebruik van niet-compatibele accu's en opladers. 11) Defecten die het gevolg zijn van het gebruik van niet-goedgekeurde accessoires, accu’s of software.   Mogelijkheid tot verlenging van de dekking Gebruikers hebben ook de mogelijkheid om de dekking te verlengen tot maximaal 3 jaar. Hiervoor volstaat het om een extra jaarabonnement aan te schaffen. Als je een DJI Care Refresh-jaarabonnement hebt, kun je de dekking twee keer verlengen door twee opeenvolgende jaarabonnementen aan te schaffen: jaarabonnement + jaarabonnement + jaarabonnement. Als je een tweejarig abonnement hebt, kun je de dekking slechts één keer verlengen door één jaarabonnement aan te schaffen: tweejarig abonnement + jaarabonnement. Let op: het is niet mogelijk om de dekking te verlengen door een extra tweejarig abonnement af te sluiten. Om de dekking te kunnen verlengen, moet aan bepaalde voorwaarden worden voldaan: Aankoop van de DJI Care Refresh-service in een van de volgende varianten: DJI Care Refresh-jaarabonnement / DJI Care Refresh-tweejarig abonnement / DJI Care Refresh-jaarabonnement en DJI Care Refresh+ / DJI Care Refresh-jaarabonnement en een extra jaarabonnement (verlenging). De geldigheidsduur van de aangeschafte DJI Care Refresh-service is nog niet verstreken of is binnen 15 dagen verstreken.   Meer informatie over DJI Care Refresh vind je in dit document.

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, with two replacements of damaged equipment per year. It covers damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with new or equivalent new equipment. The service package can be activated once up to 48 hours after activating (first launch) the drone, or at a later date after sending a verification video to DJI. It is also possible to extend the protection - just buy an additional annual plan (up to two times - you gain up to 3 years in total). What's more, during the validity period of the service, the official manufacturer's warranty applies. DJI Mini 4 Pro For DJI Mini 4 Pro drone, the cost of each replacement under DJI Care Refresh is 479 PLN. The cost of Flyaway service is 3349 PLN*.*When reported directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate.  Flyaway Coverage DJI Care Flyaway is an additional service in the DJI Care Refresh service plan, which allows you to get a brand new drone if the previous one flies away for unknown reasons and cannot be recovered. If a drone is lost unintentionally, all you have to do is pay the appropriate service fee to receive a brand new product. The service is available to all users who have purchased DJI Care Refresh protection (applicable to selected drone models) - including those who purchased it before the Flyaway service was introduced.- DJI Care Refresh (annual plan) offers two replacements and the ability to use Flyaway Coverage once.- DJI Care Refresh (2-year package) offers four exchanges and the ability to use Flyaway Coverage twice.  Activating Flyaway Coverage To use Flyaway Coverage, users must link their DJI account and control camera to the drone using the DJI Fly app. If he doesn't do this before the device possibly flies away, he won't be able to take advantage of the replacement service.   Extended warranty Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you don't use the Care Refresh service once during its validity period, you will receive a warranty extension for an additional year as a reward.       How to activate DJI Care Refresh 1. activate the code at: https://support.dji.com/care/active.2.During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (it is located directly on the product) and the data of the person activating the Package (name, email address).3. the Service Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe!It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload. When an accident happens The procedure for dealing with an accident is trivial. All you have to do is report the crash and send the damaged equipment to DJI's warranty service - don't forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it, or prefer to use the Service Service replacement. When you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid for by the manufacturer!1 The user reports the defect and sends the drone to DJI's German service center with a note that it has DJI Care Refresh.2.The user gets a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.3) After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e. gimbal, camera, propellers.4. the replaced product is delivered to the user on priority with free shipping. Cases covered by DJI Care Refresh By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by equipment signal interference. DJI Care Refresh also covers accidents caused by operator fault.     User error.     Signal interference.     Collision.     Drowning (The condition for coverage is to bring the wrecked drone to the manufacturer's service center).     Collapse.   DJI Care Refresh does not cover 1) Lost or partially lost drone, gimbal or accessories.2) Theft or abandonment of the product.3) Damage caused by flying in inappropriate weather conditions.4) The transmitter, additional accessories.5) Deliberate loss of the drone.6) Damage to the housing that does not affect the operation of the product.7) Direct or indirect damage caused by acts of God.8) Defects occurring outside the validity period of DJI Care Refresh.9) Additional charges related to upgrading the model, improving its performance.10) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.11) Defects resulting from the use of unauthorized accessories, batteries or software.    

De verzending van digitale producten vindt plaats van maandag tot en met vrijdag tussen 8.00 en 18.00 uur naar het e-mailadres dat bij het plaatsen van de bestelling is opgegeven.   Servicebescherming met DJI Care Refresh DJI Care Refresh is een servicepakket voor je drone dat je, tegen een kleine meerprijs, recht geeft op twee vervangingen van beschadigde apparatuur per jaar. Dit omvat onder andere schade als gevolg van een botsing of contact met water. De beschadigde apparatuur wordt dan vervangen door een nieuw of gelijkwaardig exemplaar. Het servicepakket kan eenmalig worden geactiveerd tot 48 uur na de activering (eerste opstart) van de drone of op een later tijdstip na het verzenden van verificatiemateriaal (video) naar DJI. Het is ook mogelijk om de dekking te verlengen – je hoeft alleen maar een extra jaarabonnement aan te schaffen (maximaal twee keer – in totaal kun je zo tot wel 3 jaar dekking krijgen). Bovendien geldt tijdens de looptijd van de service de officiële fabrieksgarantie.   DJI Mini 4 Pro Voor drones uit de DJI Mini 4 Pro-serie bedragen de kosten voor elke vervanging in het kader van DJI Care Refresh 375 PLN. * De kosten voor de Flyaway-service bedragen 1275 PLN.* *Bij een claim die rechtstreeks bij de fabrikant wordt ingediend, kan het vergoedingsbedrag variëren afhankelijk van de actuele wisselkoers.   Flyaway-dekking DJI Care Flyaway is een aanvullende dienst binnen het DJI Care Refresh-serviceplan, waarmee u een gloednieuwe drone ontvangt als uw vorige drone om onbekende redenen is weggevlogen en niet kan worden teruggevonden. Bij onopzettelijk verlies van de drone volstaat het om de betreffende servicekosten te betalen om een volledig nieuw product te ontvangen. De dienst is beschikbaar voor alle gebruikers die een DJI Care Refresh-dekking hebben afgesloten (geldt voor geselecteerde dronemodellen) – ook voor degenen die deze dekking hebben afgesloten vóór de introductie van de Flyaway-dienst. • DJI Care Refresh (jaarabonnement) biedt twee vervangingen en de mogelijkheid om één keer gebruik te maken van Flyaway Coverage.• DJI Care Refresh (tweejarig pakket) biedt vier vervangingen en de mogelijkheid om twee keer gebruik te maken van Flyaway Coverage. Flyaway Coverage activeren Om gebruik te kunnen maken van Flyaway Coverage moet de gebruiker zijn DJI-account en de besturingsapparatuur via de DJI Fly-app aan de drone koppelen. Als hij dit niet doet voordat het apparaat eventueel wegvliegt, kan hij geen gebruik maken van de vervangingsservice.   Uitgebreide garantie Gebruikers van apparaten zoals de DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine en DJI Action 2 kunnen ook profiteren van extra voordelen. Als je tijdens de geldigheidsduur van de Care Refresh-service geen enkele keer gebruikmaakt van de omruilmogelijkheid, ontvang je als beloning een verlenging van de garantie met een extra jaar. Hoe activeer je DJI Care Refresh 1. Activeer de code op: https://support.dji.com/care/active.2. Tijdens het activeringsproces moet je de Care Refresh-code, het serienummer van het apparaat (dit staat direct op het product vermeld) en de gegevens van de persoon die het pakket activeert (voor- en achternaam, e-mailadres) opgeven.3. Het servicepakket wordt geactiveerd en automatisch toegewezen aan de juiste regio. Je ontvangt per e-mail een bevestiging van de activering van DJI Care Refresh. Je drone is nu beschermd! Het is ook mogelijk om DJI Care Refresh aan het product toe te wijzen tot 48 uur na de activering. Hiervoor dient u een verificatievideo naar de fabrikant te sturen waarin de staat van het apparaat wordt getoond. Gedetailleerde informatie en een voorbeeldvideo zijn beschikbaar op: https://repair.dji.com/en/djicare/customerupload.   Hoe activeer je DJI Care Refresh 1. Activeer de code op: https://support.dji.com/care/active.2. Tijdens het activeringsproces moet je de Care Refresh-code, het serienummer van het apparaat (dit staat direct op het product vermeld) en de gegevens van de persoon die het pakket activeert (voor- en achternaam, e-mailadres) opgeven.3. Het servicepakket wordt geactiveerd en automatisch toegewezen aan de juiste regio. Je ontvangt per e-mail een bevestiging van de activering van DJI Care Refresh. Je drone is nu beschermd! Het is ook mogelijk om DJI Care Refresh aan het product toe te wijzen tot 48 uur na de activering. Hiervoor moet u een verificatievideo, waarin de staat van het apparaat te zien is, naar de fabrikant sturen. Gedetailleerde informatie en een voorbeeldvideo zijn beschikbaar op: https://repair.dji.com/en/djicare/customerupload. Als er een ongeluk gebeurt   De procedure bij een ongeval is heel eenvoudig. Je hoeft alleen maar de storing te melden en de beschadigde apparatuur naar de DJI-garantieservice te sturen – vergeet niet te vermelden dat je gebruikmaakt van DJI Care Refresh. Nadat je een reparatieofferte hebt ontvangen, kun je kiezen of je akkoord gaat met de reparatie of dat je liever gebruikmaakt van de vervangingsservice. Als je voor de tweede optie kiest, hoef je alleen de bijbehorende kosten te betalen – je ontvangt het vervangende apparaat met voorrang, en als je je in dezelfde regio bevindt waar de DJI Care Refresh-service is aangeschaft, betaalt de fabrikant de verzendkosten! 1. De gebruiker meldt het defect en stuurt de drone naar het Duitse DJI-servicecentrum met de vermelding dat hij/zij DJI Care Refresh heeft.2. De gebruiker ontvangt een reparatieofferte en beslist op basis daarvan of hij de reparatie/vervanging tegen betaling wil laten uitvoeren of via DJI Care Refresh.3. Na keuze voor de optie DJI Care Refresh betaalt de gebruiker de vergoeding voor de vervanging en ontvangt hij een ander exemplaar of nieuwe reserveonderdelen, d.w.z. een gimbal, camera of propellers.4. Het vervangen product wordt met voorrang en gratis verzending aan de gebruiker geleverd.   Gevallen die onder DJI Care Refresh vallen Door DJI Care Refresh af te sluiten, bescherm je je drone onder andere tegen vallen, onderdompeling, botsingen of ongevallen veroorzaakt door signaalstoringen tijdens het gebruik van de drone. DJI Care Refresh dekt ook ongevallen die door toedoen van de gebruiker zijn veroorzaakt. Fout van de gebruiker. Signaalstoring. Botsing. Verdrinking (voorwaarde voor het aanspraken van de dekking is dat het wrak van de drone bij het servicecentrum van de fabrikant wordt ingeleverd). Vallen.   DJI Care Refresh dekt niet 1) Een verloren of gedeeltelijk verloren drone, gimbal of accessoires.2) Diefstal of het achterlaten van het product.3) Schade veroorzaakt door vliegen onder ongeschikte weersomstandigheden.4) De zender en extra accessoires.5) Opzettelijk kwijtraken van de drone.6) Schade aan de behuizing die de werking van het product niet beïnvloedt.7) Directe of indirecte schade veroorzaakt door overmacht.8) Defecten die zijn ontstaan buiten de geldigheidsduur van DJI Care Refresh.9) Extra kosten in verband met het upgraden van het model of het verbeteren van de prestaties ervan.10) Defecten die het gevolg zijn van aanpassingen die niet in overeenstemming zijn met de aanbevelingen in de gebruikershandleiding of van het gebruik van incompatibele accu's en opladers.11) Defecten die het gevolg zijn van het gebruik van niet-goedgekeurde accessoires, accu’s of software.     Mogelijkheid tot verlenging van de dekking Gebruikers hebben ook de mogelijkheid om de dekking te verlengen tot maximaal 3 jaar. Hiervoor volstaat het om een extra jaarabonnement aan te schaffen. Als je een DJI Care Refresh-jaarabonnement hebt, kun je de dekking twee keer verlengen door twee opeenvolgende jaarabonnementen aan te schaffen: jaarabonnement + jaarabonnement + jaarabonnement.Als je een tweejarig abonnement hebt, kun je de dekking slechts één keer verlengen door één jaarabonnement aan te schaffen: tweejarig abonnement + jaarabonnement. Let op: het is niet mogelijk om de dekking te verlengen door een extra tweejarig abonnement aan te schaffen. Om de dekking te kunnen verlengen, moet aan bepaalde voorwaarden worden voldaan: Aankoop van de DJI Care Refresh-service in een van de volgende varianten: DJI Care Refresh-jaarabonnement / DJI Care Refresh-tweejarig abonnement / DJI Care Refresh-jaarabonnement en DJI Care Refresh+ / DJI Care Refresh-jaarabonnement en een extra jaarabonnement (verlenging).De geldigheidsduur van de aangeschafte DJI Care Refresh-service is nog niet verstreken of is binnen 15 dagen verstreken.     *Meer informatie over DJI Care Refresh vind je in dit document.

Servicebescherming met DJI Care Refresh DJI Care Refresh is een servicepakket voor uw drone dat u, tegen een kleine meerprijs, recht geeft op vier vervangingen van beschadigde apparatuur binnen twee jaar. Dit omvat onder andere schade als gevolg van een botsing of contact met water. De beschadigde apparatuur wordt dan vervangen door een nieuw of gelijkwaardig exemplaar. Het servicepakket kan eenmalig worden geactiveerd tot 48 uur na de activering (eerste opstart) van de drone of op een later tijdstip na het verzenden van verificatiemateriaal (video) naar DJI. Het is ook mogelijk om de dekking met nog een jaar te verlengen (in totaal 3 jaar) – hiervoor volstaat het om een extra jaarabonnement af te sluiten. Bovendien geldt tijdens de geldigheidsduur van de service de officiële fabrieksgarantie. DJI Mini 4 Pro Voor de DJI Mini 4 Pro bedragen de kosten per vervanging in het kader van DJI Care Refresh 375 PLN. De kosten voor de Flyaway-service bedragen 1275 PLN.* *Bij een claim die rechtstreeks bij de fabrikant wordt ingediend, kan het vergoedingsbedrag variëren afhankelijk van de actuele wisselkoers. Flyaway-dekking DJI Care Flyaway is een aanvullende dienst binnen het DJI Care Refresh-serviceplan, waarmee u een gloednieuwe drone ontvangt als de vorige om onbekende redenen is weggevlogen en niet kan worden teruggevonden. Bij onopzettelijk verlies van de drone volstaat het om de betreffende servicekosten te betalen om een volledig nieuw product te ontvangen. De dienst is beschikbaar voor alle gebruikers die een DJI Care Refresh-dekking hebben afgesloten (geldt voor geselecteerde dronemodellen) – ook voor degenen die deze dekking hebben afgesloten vóór de introductie van de Flyaway-dienst. • DJI Care Refresh (jaarabonnement) biedt twee vervangingen en de mogelijkheid om één keer gebruik te maken van Flyaway Coverage. • DJI Care Refresh (tweejarig pakket) biedt vier vervangingen en de mogelijkheid om twee keer gebruik te maken van Flyaway Coverage. Flyaway Coverage activeren Om gebruik te kunnen maken van Flyaway Coverage moet de gebruiker zijn DJI-account en de besturingsapparatuur via de DJI Fly-app aan de drone koppelen. Als hij dit niet doet voordat het apparaat eventueel wegvliegt, kan hij geen gebruik maken van de vervangingsservice. Uitgebreide garantie Gebruikers van apparaten zoals de DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine en DJI Action 2 kunnen ook profiteren van extra voordelen. Als je tijdens de geldigheidsduur van de Care Refresh-service geen enkele keer gebruikmaakt van de omruilmogelijkheid, ontvang je als beloning een verlenging van de garantie met een extra jaar. Hoe activeer je DJI Care Refresh 1. Activeer de code op: https://support.dji.com/care/active. 2. Tijdens het activeringsproces moet je de Care Refresh-code, het serienummer van het apparaat (dit staat direct op het product vermeld) en de gegevens van de persoon die het pakket activeert (voor- en achternaam, e-mailadres) opgeven. 3. Het servicepakket wordt geactiveerd en automatisch toegewezen aan de juiste regio. Je ontvangt per e-mail een bevestiging van de activering van DJI Care Refresh. Je drone is nu beschermd! Het is ook mogelijk om DJI Care Refresh aan het product toe te wijzen tot 48 uur na de activering. Hiervoor moet u een verificatievideo naar de fabrikant sturen waarin de staat van het apparaat wordt getoond. Gedetailleerde informatie en voorbeeldvideomateriaal zijn beschikbaar op: https://repair.dji.com/en/djicare/customerupload. Als er een ongeluk gebeurt De procedure bij een ongeval is heel eenvoudig. Je hoeft alleen maar de storing te melden en de beschadigde apparatuur naar de DJI-garantieservice te sturen – vergeet niet te vermelden dat je gebruikmaakt van DJI Care Refresh. Nadat je een reparatieofferte hebt ontvangen, kun je kiezen of je akkoord gaat met de reparatie of dat je liever gebruikmaakt van de vervangingsservice. Als je voor de tweede optie kiest, hoef je alleen de bijbehorende kosten te betalen – je ontvangt het vervangende apparaat met voorrang, en als je je in dezelfde regio bevindt waar de DJI Care Refresh-service is aangeschaft, betaalt de fabrikant de verzendkosten! 1. De gebruiker meldt het defect en stuurt de drone naar het Duitse DJI-servicecentrum met de vermelding dat hij/zij DJI Care Refresh heeft. 2. De gebruiker ontvangt een reparatieofferte en beslist op basis daarvan of hij de reparatie/vervanging tegen betaling wil laten uitvoeren of via DJI Care Refresh. 3. Na keuze voor de optie DJI Care Refresh betaalt de gebruiker de vergoeding voor de vervanging en ontvangt hij een ander exemplaar of nieuwe reserveonderdelen, d.w.z. een gimbal, camera of propellers. 4. Het vervangen product wordt met voorrang en gratis verzending aan de gebruiker geleverd. Gevallen die onder DJI Care Refresh vallen Door DJI Care Refresh af te sluiten, bescherm je je drone onder andere tegen vallen, onderdompeling, botsingen of ongevallen veroorzaakt door signaalstoringen. DJI Care Refresh dekt ook ongevallen die door toedoen van de gebruiker zijn veroorzaakt. Fout van de gebruiker. Signaalstoring. Botsing. Verdrinking (voorwaarde voor de dekking is dat het wrak van de drone bij het servicecentrum van de fabrikant wordt ingeleverd). Vallen. DJI Care Refresh dekt niet 1) Een verloren of gedeeltelijk verloren drone, gimbal of accessoires. 2) Diefstal of achterlating van het product. 3) Schade veroorzaakt door vliegen onder ongeschikte weersomstandigheden. 4) De zender en extra accessoires. 5) Opzettelijk verlies van de drone. 6) Schade aan de behuizing die geen invloed heeft op de werking van het product. 7) Directe of indirecte schade veroorzaakt door overmacht. 8) Storingen die zich buiten de geldigheidsduur van DJI Care Refresh voordoen. 9) Extra kosten in verband met het upgraden van het model of het verbeteren van de prestaties. 10) Defecten die het gevolg zijn van aanpassingen die niet in overeenstemming zijn met de aanbevelingen in de gebruikershandleiding, of van het gebruik van incompatibele accu's en opladers. 11) Defecten die het gevolg zijn van het gebruik van niet-goedgekeurde accessoires, accu’s of software.   Mogelijkheid tot verlenging van de dekking Gebruikers hebben ook de mogelijkheid om de dekking te verlengen tot maximaal 3 jaar. Hiervoor volstaat het om een extra jaarabonnement aan te schaffen. Als je een DJI Care Refresh-jaarabonnement hebt, kun je de dekking twee keer verlengen door twee opeenvolgende jaarabonnementen aan te schaffen: jaarabonnement + jaarabonnement + jaarabonnement. Als je een tweejarig abonnement hebt, kun je de dekking slechts één keer verlengen door één jaarabonnement aan te schaffen: tweejarig abonnement + jaarabonnement. Let op: het is niet mogelijk om de dekking te verlengen door een extra tweejarig abonnement af te sluiten. Om de dekking te kunnen verlengen, moet aan bepaalde voorwaarden worden voldaan: Aankoop van de DJI Care Refresh-service in een van de volgende varianten: DJI Care Refresh-jaarabonnement / DJI Care Refresh-tweejarig abonnement / DJI Care Refresh-jaarabonnement en DJI Care Refresh+ / DJI Care Refresh-jaarabonnement en een extra jaarabonnement (verlenging). De geldigheidsduur van de aangeschafte DJI Care Refresh-service is nog niet verstreken of is binnen 15 dagen verstreken.   Meer informatie over DJI Care Refresh vind je in dit document.

De verzending van digitale producten vindt plaats van maandag tot en met vrijdag tussen 8.00 en 18.00 uur naar het e-mailadres dat bij het plaatsen van de bestelling is opgegeven Servicebescherming met DJI Care Refresh DJI Care Refresh is een servicepakket voor je drone dat je, tegen een kleine meerprijs, recht geeft op vier vervangingen van beschadigde apparatuur binnen twee jaar. Dit omvat onder andere schade als gevolg van een botsing of contact van het product met water. De beschadigde apparatuur wordt dan vervangen door een nieuw of gelijkwaardig exemplaar. Het servicepakket kan eenmalig worden geactiveerd tot 48 uur na de activering (eerste opstart) van de drone of op een later tijdstip na het verzenden van verificatiemateriaal (video) naar DJI. Het is ook mogelijk om de dekking met nog een jaar te verlengen (in totaal 3 jaar) – hiervoor volstaat het om een extra jaarabonnement af te sluiten. Bovendien geldt tijdens de looptijd van de service de officiële fabrieksgarantie. DJI Mini 4 Pro Voor de DJI Mini 4 Pro bedragen de kosten per vervanging in het kader van DJI Care Refresh 375 PLN. De kosten voor de Flyaway-service bedragen 1275 PLN.* *Bij een claim die rechtstreeks bij de fabrikant wordt ingediend, kan het vergoedingsbedrag variëren afhankelijk van de actuele wisselkoers. Flyaway-dekking DJI Care Flyaway is een aanvullende dienst binnen het DJI Care Refresh-serviceplan, waarmee u een gloednieuwe drone ontvangt als uw vorige drone om onbekende redenen is weggevlogen en niet kan worden teruggevonden. Bij onopzettelijk verlies van de drone volstaat het om de betreffende servicekosten te betalen om een volledig nieuw product te ontvangen. De dienst is beschikbaar voor alle gebruikers die een DJI Care Refresh-dekking hebben afgesloten (geldt voor geselecteerde dronemodellen) – ook voor degenen die deze dekking hebben afgesloten vóór de introductie van de Flyaway-dienst. • DJI Care Refresh (jaarabonnement) biedt twee vervangingen en de mogelijkheid om één keer gebruik te maken van Flyaway Coverage. • DJI Care Refresh (tweejarig pakket) biedt vier vervangingen en de mogelijkheid om twee keer gebruik te maken van Flyaway Coverage. Flyaway Coverage activeren Om gebruik te kunnen maken van Flyaway Coverage moet de gebruiker zijn DJI-account en de besturingsapparatuur via de DJI Fly-app aan de drone koppelen. Als hij dit niet doet voordat het apparaat eventueel wegvliegt, kan hij geen gebruik maken van de vervangingsservice. Uitgebreide garantie Gebruikers van apparaten zoals de DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine en DJI Action 2 kunnen ook profiteren van extra voordelen. Als je tijdens de geldigheidsduur van de Care Refresh-service geen enkele keer gebruikmaakt van de omruilmogelijkheid, ontvang je als beloning een verlenging van de garantie met een extra jaar. Hoe activeer je DJI Care Refresh 1. Activeer de code op: https://support.dji.com/care/active. 2. Tijdens het activeringsproces moet je de Care Refresh-code, het serienummer van het apparaat (dit staat direct op het product vermeld) en de gegevens van de persoon die het pakket activeert (voor- en achternaam, e-mailadres) opgeven. 3. Het servicepakket wordt geactiveerd en automatisch toegewezen aan de juiste regio. Je ontvangt per e-mail een bevestiging van de activering van DJI Care Refresh. Je drone is nu beschermd! Het is ook mogelijk om DJI Care Refresh aan het product toe te wijzen tot 48 uur na de activering. Hiervoor moet u een verificatievideo naar de fabrikant sturen waarin de staat van het apparaat wordt getoond. Gedetailleerde informatie en een voorbeeldvideo zijn beschikbaar op: https://repair.dji.com/en/djicare/customerupload. Als er een ongeluk gebeurt De procedure bij een ongeval is heel eenvoudig. Je hoeft alleen maar de storing te melden en de beschadigde apparatuur naar de DJI-garantieservice te sturen – vergeet niet te vermelden dat je gebruikmaakt van DJI Care Refresh. Zodra je de reparatieofferte hebt ontvangen, kun je kiezen of je akkoord gaat met de reparatie of dat je liever gebruikmaakt van de vervangingsservice. Als je voor de tweede optie kiest, hoef je alleen de bijbehorende kosten te betalen – je ontvangt het vervangende apparaat met voorrang, en als je je in dezelfde regio bevindt waar de DJI Care Refresh-service is aangeschaft, betaalt de fabrikant de verzendkosten! 1. De gebruiker meldt het defect en stuurt de drone naar het Duitse DJI-servicecentrum met de vermelding dat hij/zij DJI Care Refresh heeft. 2. De gebruiker ontvangt een reparatieofferte en beslist op basis daarvan of hij de reparatie/vervanging tegen betaling wil laten uitvoeren of via DJI Care Refresh. 3. Na keuze voor de optie DJI Care Refresh betaalt de gebruiker de vergoeding voor de vervanging en ontvangt hij een ander exemplaar of nieuwe reserveonderdelen, d.w.z. een gimbal, camera of propellers. 4. Het vervangen product wordt met voorrang en gratis verzending aan de gebruiker geleverd. Gevallen die onder DJI Care Refresh vallen Door DJI Care Refresh af te sluiten, bescherm je je drone onder andere tegen vallen, onderdompeling, botsingen of ongevallen veroorzaakt door signaalstoringen. DJI Care Refresh dekt ook ongevallen die door toedoen van de gebruiker zijn veroorzaakt. Fout van de gebruiker. Signaalstoring. Botsing. Verdrinking (Voorwaarde voor het aanspraken van de dekking is dat het wrak van de drone bij het servicecentrum van de fabrikant wordt ingeleverd). Vallen. DJI Care Refresh dekt niet 1) Een verloren of gedeeltelijk verloren drone, gimbal of accessoires. 2) Diefstal of achterlating van het product. 3) Schade veroorzaakt door vliegen bij ongeschikte weersomstandigheden. 4) De zender en extra accessoires. 5) Opzettelijk verlies van de drone. 6) Schade aan de behuizing die geen invloed heeft op de werking van het product. 7) Directe of indirecte schade veroorzaakt door overmacht. 8) Storingen die zich buiten de geldigheidsduur van DJI Care Refresh voordoen. 9) Extra kosten in verband met het upgraden van het model of het verbeteren van de prestaties. 10) Defecten die het gevolg zijn van aanpassingen die niet in overeenstemming zijn met de aanbevelingen in de gebruikershandleiding, of van het gebruik van incompatibele accu's en opladers. 11) Defecten die het gevolg zijn van het gebruik van niet-goedgekeurde accessoires, accu’s of software. Mogelijkheid tot verlenging van de dekking Gebruikers hebben ook de mogelijkheid om de dekking te verlengen tot maximaal 3 jaar. Hiervoor volstaat het om een extra jaarabonnement aan te schaffen. Als je een DJI Care Refresh-jaarabonnement hebt, kun je de dekking twee keer verlengen door twee opeenvolgende jaarabonnementen aan te schaffen: jaarabonnement + jaarabonnement + jaarabonnement. Als je een tweejarig abonnement hebt, kun je de dekking slechts één keer verlengen door één jaarabonnement aan te schaffen: tweejarig abonnement + jaarabonnement. Let op: het is niet mogelijk om de dekking te verlengen door een extra tweejarig abonnement aan te schaffen. Om de dekking te kunnen verlengen, moet aan bepaalde voorwaarden worden voldaan: Aankoop van de DJI Care Refresh-service in een van de volgende varianten: DJI Care Refresh-jaarabonnement / DJI Care Refresh-tweejarig abonnement / DJI Care Refresh-jaarabonnement en DJI Care Refresh+ / DJI Care Refresh-jaarabonnement en een extra jaarabonnement (verlenging). De geldigheidsduur van de aangeschafte DJI Care Refresh-service is nog niet verstreken of is binnen 15 dagen verstreken.   Meer informatie over DJI Care Refresh vind je in dit document.

Service protection with DJI Care Refresh DJI Care Refresh is service protection for your device that will provide you, for a small additional fee, with two replacements of damaged equipment per year. It covers damage caused by collisions or product contact with water, among other things. Damaged hardware will then be replaced with new or equivalent new hardware. DJI Care Refresh can be activated one time up to 30 days after activation (first launch) of the device. It is also possible to extend the protection - just purchase an additional one-year plan (up to two times - you gain up to 3 years in total). What's more, during the validity period of the service, the official manufacturer's warranty applies. DJI Osmo PocketFor DJI Osmo Pocket series devices, the cost of each replacement under DJI Care Refresh is PLN 119*.*For direct notification to the manufacturer, the replacement amount is subject to change depending on the current exchange rate. Extended warrantyUsers of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you don't use the Care Refresh service once during its validity period, you will receive a warranty extension for an additional year as a reward. How to activate DJI Care Refresh 1. activate the code at: https://support.dji.com/care/active. 2.During the activation process, you need to enter the Care Refresh code, the serial number of the device (it is located directly on the product) and the details of the person activating the Package (name, email address). 3. the DJI Care Refresh service will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your equipment is now safe!   When an accident happens 1 The user reports the malfunction and sends the equipment to DJI's German service center with a note that he has purchased DJI Care Refresh.2.The user gets a repair quote and based on that, decides whether to have the repair/replacement done for a fee or through DJI Care Refresh.3) After selecting DJI Care Refresh, the user pays the replacement fee and receives another unit.4. the replaced product is shipped to the user on a priority basis with free shipping. DJI Care Refresh does not cover 1) Lost or partially lost equipment.2) Stolen or abandoned product.3) Additional accessories.4) Intentional loss of the product.5) Damage to the case that does not affect the operation of the product.6) Direct or indirect damage caused by acts of God.7) Defects occurring outside the validity period of DJI Care Refresh.8) Additional charges related to upgrading the model, improving its performance.9) Defects resulting from carrying out modifications that are not in accordance with the recommendations found in the User's Manual or from using incompatible batteries and charger.10) Defects resulting from the use of unauthorized accessories, batteries or software.