Always a 14-day cooling-off period at Thats-Easy
You may return any items purchased from us, subject to certain conditions. We offer a 14-day cooling-off period for your orders. During this period, you may inspect the item as you would in a physical shop. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods.
If you receive an item that has been damaged during transport, please contact us as soon as possible to report this.
If you are not satisfied with the item, you may return it within the cooling-off period. This period begins on the day after delivery.
That's Easy has rules for returns. If you wish to return your order, please observe the following:
- Ensure that you notify us of your return or send it back within the 14-day cooling-off period. Please notify us by email at info@carfantasy.nl
- After notifying us of your return, you have 14 days to ensure that the parcel is returned to us.
- Please enclose a completed return form with your return shipment (available to download from the website), or use the European model withdrawal form.
- Preferably send your return in an outer box or additional packaging to prevent the item from being damaged or broken. A full refund is not possible when returning a damaged item. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
To ensure that your returned item is processed quickly and efficiently, please note the following:
- Please enclose a completed return form with your return.
- If you are returning more than one parcel and only have one return form, please enclose a note with your name, address and customer number in each of the other parcels.
Once we receive the returned product, we will assess whether it has been returned complete, unused and undamaged. In certain cases, we will apply a deduction for diminished value. This is assessed individually for each return shipment. Examples of deductions for diminished value are:
- Damaged packaging = 20% reduction in value.
- No packaging = 50% reduction in value.
- Damaged, used or dirty product = 100% reduction in value.
Please note! If an order is returned without postage paid, we will deduct the shipping costs from any refund due. The direct costs of returning the items are therefore your responsibility and amount to € 10,- for a standard parcel.
The shipping costs for returning larger items (from 30kg or larger than 160 cm) are approximately € 35,-
For more information, please refer to our general terms and conditions.
Returns via DHL or PostNL
You can drop off most items (maximum 30 kg, 150 litres and/or 80 cm) yourself with DHL, PostNL or a carrier of your choice. When you drop off your parcel, you will receive proof of return bearing a reference number (please keep this safe).
That's Easy Returns
Archimedesweg 8
6662 PS Elst (GLD)
To help us process your return more quickly, please ensure that you:
- return the item undamaged and as close to its original condition as possible;
- leave all labels and tags attached to the item, provided they do not prevent you from assessing the product;
- place the product, in its original packaging where reasonably possible, inside an outer box or envelope to protect it;
- clearly state the address of our customer service department;
- enclose a return form to clarify your complaint and help us process it quickly;
- ask for proof of postage when dropping off your parcel at the post office.
Returning items in person
As an additional service, you may also exchange or return items purchased from That's Easy's online shop at our shop in Elst. In the shop, you can exchange an item for another product. Please bring your delivery note/invoice if you wish to exchange or return an item in the shop.
Items manufactured to the customer's specifications or requirements cannot be exchanged or returned.
Please note! Have you received the wrong item, do you have a complaint about an item, or would you like a refund? You can send the items back to our Returns Service.
Refund of the purchase price
The full purchase price, including any standard outbound shipping costs, will be refunded to the account used to pay for the order as soon as possible, and no later than 14 days after cancellation of the contract. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned them, whichever occurs first.
We will reimburse you using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If the consumer exercises the right of withdrawal and has taken out financing through our website, the financing agreement will be automatically terminated.
Our shop opening hours:
Monday: 13:00 - 17:30
Tuesday: 9:00 - 12:30 and 13:00 - 17:30
Wednesday: 9:00 - 12:30 and 13:00 - 17:30
Thursday: 9:00 - 12:30 and 13:00 - 17:30
Friday: 9:00 - 12:30 and 13:00 - 17:30
Saturday: Closed
Sunday: Closed
Received the wrong item
Check whether the item you receive is the same as the one you ordered. If you have accidentally received a different item, you may return it free of charge. To help us establish why you received a different item, please state the reason for the return and the difference between the two items on the back of the invoice. Clearly state the item number shown on the packaging and return the item free of charge to:
That's Easy Returns
Archimedesweg 8
6662 PS Elst (GLD)
Warranty terms and conditions
Car Fantasy guarantees that the products it supplies will function properly during the warranty period. The statutory warranty period applies to all products. If a product develops a defect during the warranty period due to a manufacturing or material fault, it will be repaired or replaced free of charge.
For a warranty claim, the product may be returned free of charge. If you contact one of our staff members in advance, we will provide you with a reply-paid address for returning the product.
To help us process your warranty claim as quickly as possible, please enclose a copy of your purchase receipt and a fully completed return form .
The warranty does not apply if the defect is caused by impact or a fall, misuse, sand, dust, dirt, moisture or corrosion, leaking batteries, improper handling, repairs by unauthorised persons, or failure to follow the maintenance and safety instructions in the user manual.
In addition to the statutory warranty mentioned above, we offer a warranty of at least one year on the items we supply. This warranty does not affect the statutory warranty referred to above. This additional warranty does not cover chrome and polished parts, as these cannot withstand extreme weather conditions.
Processing your complaint
After receiving your complaint, we will send an acknowledgement to the email address we have on file for you.
Within 14 days of receiving your complaint, we will email you an update on its progress.
Notes:
* The return form supplements your statutory rights and does not exclude them.
* The warranty mentioned above applies in addition to your statutory rights.
Unable to find an answer to your question? Please contact our customer service department.